Permatex Academy

PERMATEX PRIVACY POLICY

Last updated February 5th, 2021

Thank you for choosing to be part of our community at Illinois Tool Works. This privacy policy explains how ITW Australia Pty Ltd (ACN 004 235 063), doing business as Permatex ("Permatex", "we", "us", "our"), manages personal information. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regards to your personal information, please contact us at [email protected].

In this privacy policy, we seek to explain to you in the clearest way possible what personal information we collect and how we use, disclose and hold that information, including when you visit our websites at https://academy.permatex.com.au/ and https://academyapp.permatex.com.au/ (the "Websites") and, more generally, use of any of our services (the "Services", which include the Websites).  When you use our Services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. We hope you take some time to read through this privacy policy carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Services immediately.

This privacy policy applies to all information collected through our Services (which, as described above, includes our Websites), as well as, any related services, sales, marketing or events. Please note that this privacy policy does not apply to other divisions of ITW Australia Pty Ltd.

Please read this privacy policy carefully as it will help you understand what we do with the personal information that we collect.

TABLE OF CONTENTS

1. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

2. FOR WHAT PURPOSES DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?

3. WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

6. HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?

7. DO WE COLLECT PERSONAL INFORMATION FROM MINORS?

8. DIRECT MARKETING

9. CONTROLS FOR DO-NOT-TRACK FEATURES

11. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

12. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

13. HOW CAN YOU ACCESS OR SEEK THE CORRECTION OF YOUR PERSONAL INFORMATION?

14. HOW CAN YOU MAKE A PRIVACY COMPLAINT?

1. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?

We collect personal information in a variety of ways, including when you interact with us in writing, electronically or by telephone and when you communicate with us through our Websites or other Services.  The kinds of personal information we collect and hold about you will depend on the nature of your dealings with us and the circumstances of collection. 

Set out below are examples of the kinds of personal information we collect and how we collect it.

Personal information you disclose to us

In Short:    We collect personal information that you provide to us.

For example, we collect personal information that you voluntarily provide to us when you register on our Websites, express an interest in obtaining information about us or our products and Services, when you participate in activities on our Websites or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us or our Services, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names, email addresses, job titles and other similar information, and any other information you choose to provide to us.  We may also collect details of the interactions we have with you.

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete, up to date and relevant.  All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:    Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Websites.

We automatically collect certain information when you visit, use or navigate our Websites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use the Website and other technical information. This information is primarily needed to maintain the security and operation of our Websites, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data are service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Websites and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access our Websites. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt-out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt-out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short:  We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion.

2. FOR WHAT PURPOSES DO WE COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION?

In Short:  We collect, hold, use and disclose personal information for a range of purposes, based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We collect, hold, use and disclose personal information for a variety of business purposes, including:

• to respond to inquiries about our products and services;
• to supply our products and services;
• if you enter one of our competitions or promotions, to administer your participation in that competition or event;
• to manage our relationships with our customers, contractors and suppliers;
• for our administrative purposes and internal record keeping;
• to provide customer service and technical support, and deal with any complaints or feedback;
• to perform research and analysis;
• to send you news, offers and information about our products, services and events; and
• to consider job applicants for current and future employment.

We may use or disclose your information for other purposes required or authorised by or under the law (including purposes for which you have provided your consent).

More specifically, if you use our Websites or other Services, we may use or disclose the personal information we collect or receive for the following purposes:

• To facilitate online account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
• To post testimonials. We post testimonials on our Websites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at [email protected] and be sure to include your name, testimonial location, and contact information.
• Request feedback. We may use your information to request feedback and to contact you about your use of our Websites.
• To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
• To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our Website terms, conditions, and policies.
• To protect our Services. We may use your information as part of our efforts to keep our Websites safe and secure (for example, for fraud monitoring and prevention).
• To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• Fulfil and manage your orders. We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through our Websites.
• Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
• To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Websites, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "DIRECT MARKETING below).
• Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
• For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Websites, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR PERSONAL INFORMATION BE SHARED WITH ANYONE?

In Short:  In conducting our operations, we may disclose your personal information to third parties.

Third parties to whom we may disclose your personal information include:

• Business Transfers. We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your personal information with our affiliates. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
• Business Partners. We may share your personal information with our business partners to offer you certain products, services or promotions.
• Service Providers. We may share your personal information with our contracted service providers, including delivery and shipping providers, information technology service providers, marketing, promotional and market research agencies and external business advisors (such as auditors and lawyers).
• Regulators. We may share your personal information with regulators who require reporting in relation to our activities.
• Job Applications.  If you are a job applicant, we may disclose your personal information to referees whose details you have provided to us.

We may also disclose your personal information to other third parties and for other purposes where we are required or authorised by or under law to do so (including where you have provided your consent).

Some of our affiliates and service providers are located outside Australia. As a result, personal information collected and held by us may be transferred to recipients located outside Australia (including in the Americas, India and New Zealand).

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:   We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

In Short:   We keep your information for as long as necessary to fulfil the purposes for which we collected it (and other permitted purposes) unless otherwise required by law.

We generally only keep your personal information for as long as it is required to fulfil the purposes we collected it for (and other permitted purposes) and to comply with our regulatory obligations.

6. HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?

In Short:   We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will take reasonable steps to protect your personal information, the transmission of personal information to and from our Websites is at your own risk. You should only access the Websites within a secure environment.

7. DO WE COLLECT PERSONAL INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using any of our Websites or other Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website or other Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

8. DIRECT MARKETING

In Short:  You may opt-out of receiving direct marketing.

We may use your personal information to contact you with news, offers and information about our products, services and events. We may contact you by email, mail or telephone. You can unsubscribe from our marketing communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from our marketing list — however, we may still communicate with you, for example, to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

• Contact us using the contact information provided.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practise in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS PRIVACY POLICY? 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect changes in how we manage personal information.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

12. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY? 

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

ITW Australia Pty Ltd

1-9 Nina Link

Dandenong South, Victoria 3175

Australia

13. HOW CAN YOU ACCESS OR SEEK THE CORRECTION OF YOUR PERSONAL INFORMATION? 

If you would like to access or correct the personal information we hold about you, please contact us or submit a request form by clicking here. We will respond to your request within 30 days.  We will generally provide you with access to your personal information (subject to some exceptions permitted by law), but we may charge an access fee to cover the cost of retrieving the information and supplying it to you.

We may need to request specific information from you to help us to confirm your identity before we can handle your request.

14. HOW CAN YOU MAKE A PRIVACY COMPLAINT?

Please contact us if you have any concerns or complaints about the manner in which we have collected or handled your personal information.  We will inquire into your complaint and respond to you in writing within 30 days.  If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).